A Clinic Where the Chart Includes the Whole Household

Medicine That Starts with a Question

Ballantyne’s retail façades usually advertise boutique fitness or quick-service tacos. Yet across Lancaster Highway, the most loyal foot traffic pads in on four legs. Dr. Josh Humphrey, owner of Ballantyne Veterinary Clinic, has transformed a once-generic hospital into a practice where medicine begins with a conversation and culminates in a relationship that outlasts the booster shots.

From Greenville to Charlotte via Durham

Dr. Humphrey grew up in Greenville, N.C. and spent 12 years in Durham. He moved to Charlotte in 2011 when his wife, Liana, finished business school at Duke. Two years later he bought the Lancaster Highway facility and renamed it Ballantyne Veterinary Clinic. The couple’s sons book-end the college pipeline: Nate (18) heads to the University of South Carolina this fall; Elias (14) enters Myers Park High School.

Care Tailored to Real-World Homes

Humphrey’s rule is blunt: one size never fits all. “What works for one family may miss another completely,” he says, outlining treatment plans that flex with schedules and budgets. The approach pairs textbook diagnostics with practical questions—Who administers the pill at 6 a.m.? Can the cat tolerate twice-daily ear drops?—before any prescription prints.

“Ask Until It Makes Sense”

His standing advice to pet owners:

• Interrogate recommendations. A clinician unwilling to explain isn’t worth the co-pay.
• Understand the ‘why’ and ‘how.’ Treatment fails when owners don’t know the goalposts.
• Expect transparency. A good practice treats questions as the first step in prevention, not a hurdle.

Those principles play out on social feeds as well. The clinic’s Facebook and Instagram pages mix postoperative puppy snapshots with plain-language videos on flea prevention.

Neighborhood Connections

Charlotte’s corporate corridor runs on convenience, yet Humphrey counters the hurry with small gestures—college pennants in the lobby for pets whose families have moved, handwritten condolence cards, follow-up calls after routine dentals. Each touchpoint reinforces the clinic’s promise: medical rigor, personal memory.

Partner Shout-Outs (and Your Invitation)

We raise a coffee-filled paw to local cohorts:

• Breakfast fuel from Einstein Bros Bagels Ballantyne on Conlan Circle.
• Post-workout serenity at Perspire Sauna Studio Ballantyne, because stress relief isn’t just for bipeds.

Share your pet’s victory lap with us: ballantyne@strollmag.com. Everyone has a story worth sharing!

About the Author

Nell Thomas files copy powered by a large hazelnut roast from Einstein Bros Bagels Ballantyne (13736 Conlan Cir., daily 6 a.m.–2 p.m.). When caffeine needs company, she adds an everything-bagel egg sandwich or the under-sung turkey-sausage wrap. Nell’s reporting appears in The Charlotte Mercury and its hyper-local sibling Strolling Ballantyne, part of the Mercury Local network. Browse our latest on events, hospitality, people, pets, politics, real estate, sports, and more—or pitch a tip via our contact page. Advertising dreams? Start here: Advertise with us.

— Nell (still caffeinated)

Creative Commons License

© 2025 Strolling Ballantyne / The Charlotte Mercury
This article, “A Clinic Where the Chart Includes the Whole Household,” by Nell Thomas is licensed under CC BY-ND 4.0.

“A Clinic Where the Chart Includes the Whole Household”
by Nell Thomas, Strolling Ballantyne (CC BY-ND 4.0)