The Room Where Luxury Feels Local
At Mercedes-Benz of South Charlotte, luxury reads like care: a quick hello that turns into real help, a service visit that ends with a call back, and a delivery day that feels personal. That’s the daily rhythm at Pineville’s MBSC, where precision lives on the floor and people come first at every touchpoint.
A Quick Thank-You
This work is supported by Mercedes-Benz of South Charlotte. Explore their profile and prior coverage:
MBSC, In Plain English
- Where: 950 N Polk St, Pineville, NC 28134 • Call: 704-889-4444
- Website: mbcharlotte.com
- Who: Penske Automotive Group (first Carolinas acquisition)
- Leadership: General Manager Tom Marcham (43 years in automotive retail; 14 at MBSC)
- Ethos: “Luxury isn’t a product line; it’s a level of care.”
- Heritage: Founded by Felix Sabates; acquired by Roger Penske in 2021 with a pledge to preserve a customer-first ethos
- Market Position: #1 volume Mercedes-Benz dealer in a four-state region, five consecutive years (per internal MBSC brief; 2025 YTD confirmation pending)
- Community: Allegro Foundation, St. Jude’s, Second Harvest Food Bank, Nourish Up, Classroom Central
What It Looks Like Day to Day
- Same-day call-backs from service advisors
- Delivery-day walkthroughs paced to the customer
- Follow-up scheduled before you leave the drive
- Clear CTAs to book private showroom time or service
Ready to plan your visit? Book a private showroom appointment or schedule service.
The Neighborhood They Help Lift
MBSC’s support lets us shine a light on neighbors doing good work:
- Daily Pilates October update on form and community
- Libretto’s Ballantyne neighborhood slice feature
- At The Hop detailing feature
These are the businesses that turn errands into rituals. Tell them you found them here; it helps keep this project healthy.
Fact Check, At a Glance
- Address and phone verified against MBSC’s site
- Heritage (Sabates; Penske 2021) matches internal brief
- Community orgs listed as ongoing partners; latest year confirmations pending
- Sales ranking: “five consecutive years” pending 2025 YTD update
How MBSC Fits Our Ethos
We practice slow journalism with a privacy-first model. MBSC’s approach to service—personal, accountable, and built on long relationships—mirrors our editorial values. No gimmicks. No clickbait. Work done well, over time, with a real person answering for every decision.
Share Your Photo, Tell Your Story
Got a delivery-day photo or service win? Send it to ballantyne@strollmag.com. Everyone has a story worth sharing.
Explore More On Strolling Ballantyne
- Events • the calendar without the chaos
- Hospitality • coffee, kitchens, and good rooms
- People • neighbors who make this place hum
- Pets • the real HOA presidents
- Politics • decisions, decoded
- Real Estate • where the map shifts
- Ballantyne • the neighborhood itself
- About Us • why we do it this way
- Privacy Policy • no trackers, no nonsense
- Contact Us • say hello
- Terms of Service • the fine print without the fog
About the Author
Nell Thomas is a senior writer for The Charlotte Mercury and a contributor to Strolling Ballantyne. She measures deadline sprints in cups of drip from Einstein Bros. Bagels in Ballantyne, where the coffee is hot, bagels are plentiful, and egg sandwiches arrive at precisely the moment a paragraph needs a verb. You can find more of her reporting at CLT Mercury, and right here on Strolling Ballantyne, part of The Charlotte Mercury.
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Thanks to Mercedes-Benz of South Charlotte for helping keep privacy-first local journalism in motion.
Creative Commons License
© 2025 Strolling Ballantyne / The Charlotte Mercury
This article, “Mercedes-Benz of South Charlotte: Luxury, Care, and a Charlotte Community Engine,” by Nell Thomas is licensed under CC BY-ND 4.0.
“Mercedes-Benz of South Charlotte: Luxury, Care, and a Charlotte Community Engine”
by Nell Thomas, Strolling Ballantyne (CC BY-ND 4.0)